Ko wai te mea ki te kupu, me te aha ki te mahi i

Aita i maoro a'e, kia uru atu tatou waea auau tono pehea ki te whiriwhiri i te kaitohutohu, te wahi e taea te kite koe i tona whakatauranga.

Ki te hanga koe i te haerenga iti ki te hītori o te taenga mai o te mahi haapa'o ki te wāhi Soviet mua, ka taea e tatou te tautuhi i te wāhanga e whai ake nei.

N inapō, a to tatou itoito iwi noa "toia ana" tohunga o tenei rāngai i te whenua era atu, te hunga kauhau, Made whakaaturanga, engari kahore tetahi i matau ki.

Kua whakaritea e inapō n me to tatou iwi hihiri ki te riro i te kaitohutohu, rite tahi mea timata kē ki te ite tenei, tīmata te atu ōhanga ki te hinga, ka i ki kia takoto ki te mahi hou.

N wā ngā whakaritenga e te aroaro o te tiwhikete o te tautukunga ki paerewa o te ao, kua takahia i roto i to tatou mahi hou, a ka reira ko he poi o mahi - ratonga kōrero (tohutohu) mo te whakatinanatanga o ISO 9001 (i te wa).

N momo o te mahi consulting i hanga e, me kua kaha oho reira "shestiprotsedurniki" (pai, mahara - i reira e ono ngā tukanga whakahauanga - whakaratohia Tiwhikete).

N te hekenga taha ohaoha rawa pakeke "heru" te pai tohutohu, engari e kore e hoki - kua hinga koi te utu o ngā ratonga kōrero, ka hinga te kounga kua ara raro.

N te kamupene e whai he pūnaha whakahaere kounga mō neke atu i te rima tau, i reira ko he pātai tika - "? Te wahi i te pānga o te whakataki o paerewa ISO, i mua i riro atu whenua mō te e rua tekau tau".

N Time ki rethink consulting me te tohu utu, te vahiraa koi o te take, ko reira atu whai hua, tiwhikete ataahua te hihiri ranei whakahaere pūnaha.

Ki te rā, titau tenei wā whakamutunga i te rota o te whakatö-pono, me te o to tatou faito puai nui o te whakahaere kounga. Ka taea e koe te pīra ki pāpāho katoa, i te tuatahi, ki te whakamārama i te kamupene katoa, te pānga o te tono o paerewa ISO, te tūranga o ngā umanga consulting, tūnga kaiāwhina, te tika o te whakatau tautukunga i te tinana tohu. hora pūnaha mārama A ko reira i runga i tenei wāhi whakamutunga kia whanau aro mātai matawhānui o te mātanga rite te tangata tino tuatahi ki te whakatau ki te whakahaere tangata whakahaere.

Hei timata, haapapu tatou e rite taua kaiāwhina e kore e whakatauranga tīari ano. Aua pokapū tātari me te rangahau e ngana ana ki te tūnga iho rite te "whakatauranga", noa kahore e mohio ki te tikanga o te aro mātai o consulting, kahore hoki e mohio nga whakaritenga o te paerewa ISO te ao, a kore e taea te tautuhi, me te mea ko te wāhi o te kaitohutohu. A pera, kaiāwhina whakahaere, ko wai e ratou? tautuhinga Tuatahi.

Kaitohutohu - e mohio i roto i te mara ngā o mahi a te tangata, homai tohutohu ki ētahi atu ngaio e hiahia ana ratou. [1]

Consulting mahi e matatini e tona āhua rawa - kua hokona matauranga o te whakatau, e kore e nei i whai rānei i roto i te kounga ranei i hōkai, utu, ranei i runga i te faaohiparaa (whaihuanga, e tika ana ki te hiahia mo te kaha rawa nui, me te pūnahanaha i runga i te wahi o te kiritaki) [2].

mātanga Whakatauranga Ko te hua o tona mahi, ko te otinga o kōrero tukanga, arā, utu kiritaki. Here e te tauturu ia tatou wāhanga "utu Kiritaki" 8.2.1 o ISO 9001: "Te aroturuki i tirohanga kiritaki e taea ngā whiwhi wāhi i puna pērā i ako kiritaki utu, raraunga i kiritaki e pā ana ki te kounga o ngā hua tukua, rangahau whakaaro o ngā kaiwhakamahi, tātari kiritaki mau pe'ape'a o, mauruuru, kerēme mō te pūtāhui, Distributors pūrongo. "[3] Tenei ko te aromatawai whāinga. Ko te tino ohie te tikanga. whakamahi tatou i te ISO 19011 tūtohutanga, whakahaere he arotake waho o te rōpū tuarua i roto i te tikanga ki te whiwhi taunakitanga whāinga o tautukunga ki nga whakaritenga QMS o paerewa (me katoa), engari te mahi tino nui, me te whakapai ake i roto i te pūnaha whakahaere whirihora e te kaitohutohu. Ko te mea matua e kore ko te nui o kiritaki ururua ia wa wae ranei te moni ā-tau o te kamupene haapa'o, me te pānga o te utu kiritaki, ki te whāinga, e kore e tuakiri.

He aha te mea subjectivity - he kua hari ki te tiwhikete te kiritaki, e kore e hiahia ana ia ki te mo'oni tangi, e kore e matau e me whiwhi ia tino huna formalism pūnaha maua e kaitohutohu tono kaha ki te kōrero anake e pā ana ki te pai, e kore te kingi i roto i te pirau iti noa i roto i te mahi tūmataiti me ētahi atu āhuatanga .

He aha te mea te whāinga - he ara motuhake, me te pono ki te farii i ngā mōhiohio e pā ana ki te mahi kounga o te mātanga, rangahau, rangahau kiritaki me tona taiao, te tono mo te hua, te whakaaro tūmatanui.

Ko te tupu o ngā rōpū e kua riro te tiwhikete o te tautukunga ki paerewa ISO i roto i katatānga ki runga ki te 1000 wae ia tau. Na reira, e kore he uaua ki te mau tonu i te pūnaha whakatauranga.

Ka taea te kawea aro mātai whāinga i roto i muri noa i te tau o te mahi i roto i te Pūnaha Whakahaere Kounga hinonga. Na o akoranga, kia hanga e wātea ana nuitia a tino noa te whakatauranga.

Ko reira ka e taea tatou te karo i te tauira e i roto i nei te matua mahi "shestiprotsedurnikov" tohunga, ki te haere ake ki te tirohanga mahara ki te whakahaere - hohoro a kaha ki te hanga i tētahi huinga o ngā tuhinga tauira, ka hoatu te rau piki i runga i te pūnaha mana ānau (kore he tika te whakahaere wā i konei). he rite katoa! titiro te tātari tohu i ēnei tuhinga, me te homai he mutunga - whakahaere i roto i te huru pai. No tae noa ngana ki te matau i te kamupene, te tautuhi i te tukanga ki te hanga i te tātaritanga (tātaritanga o te kupu), ka hoatu tohutohu, e taea e koe te huri i mo te pai, me pehea ki te mahi i te reira me te mea matua - ki te whakamatau ki te kiritaki - he aha te mahi i te reira. arahi tonu te toru kaupae whakamutunga ki te papā o te pānga i roto i te faanahonahoraa o te kiritaki. Na konei unu te whakaahua o te kaitohutohu. wheako Practical, whakahaere matauranga, tau matatau, riro o whaikōrero, ahotea, Charisma me ētahi atu wāhanga o te au maite tangata whakapehapeha aroaro rite te kaitohutohu. Na e nga kotiro, me rangatira, me rawa taitamariki wahine ki te aroaro o te raupapa tā te kāri, titiro ki tona Hologram me whakarite ai ki te X-ray image mātanga tikanga - te taua, nga okana katoa katoa i roto i te wahi e tika?

Ahau tonu rite pai tohutohu, matou kiritaki pea, ka mea: "E kore te mea te reira e tika ana ki te whiriwhiri i te kamupene kōrero, ki te whiriwhiri i ratou whakaaro!" Ko te hunga paearu e kua kōrero kamupene, pērā i, mo te maha nga tau i runga i te mākete, e kore te mea he tohu te moni pūtea nui, he tiwhikete ISO hekeretari ki waewae roa, me te tari i roto i te rohe whaimana,. Hiahia anō kaitohutohu, tona record ara, tūtohutanga, ka tino nui i te korero ki a ia, a tae noa ki te hui ani manihini mōhio o ona hoa.

Mai i rangatira mano tiketike tangi whakaaro tahito, ki te kore e whakatau pūnaha whakahaere ōkawa nga whakaritenga o te paerewa, engari kua he tiwhikete te mātanga me te kaitātari mahi me te whakahaere, he hara - o te akoranga, te upoko tuatahi o te whakahaere kiritaki. Ko te faaauraa i konei he ohie. Te kaipānui, ki te whakahoki i te pātai: ko wai te mea ki te kupu, no te, i muri i te hanga o to koutou fare, ohorere hinga taiepa - "ariki" kaihanga rangatira ranei, faaoti ki whakairi i te pikitia o te tangata kei i tetahi he ka te ākonga kino kaiauroro tuatahi - "whakaaro nui" kaiako ranei te tangata iti tuatahi whiti te paepae o te kura ko wai te mea ki te kupu, no te he manawanui i te ringa tapahia iti, mate i te ringa o "mātanga" tākuta o kikohangatia i roto i waewae e rua?

Ko te meka e whai tatou he tōtika rawa iti o te whaipainga o te whakahaere-kounga teitei, te nuinga waina kaitohutohu unprofessionalism, ētahi wā wahi e runga quackery. E kore e taea e te reira he tikanga tika hoki te hanga te moni, i reira he amateurism kupu e tika ana ake, na e hiahia ana koe ki te aau a fakalaumālie ki aroha ratou mahi te ki te whakatutuki tonu te whāinga - te kamupene te whakatau i te toko i te ora tipu, te kounga o te mahi a te tangata whaitake.

hanga tatou i whakatau whakamutunga e pā ana ki te mea ki te mahi i.

1. Ki te te kamupene kōrero mō neke atu i te toru tau, ia "nui" wheako ranei, ka haere i mua, me te kore e tīpakohia reira.
2. Ki te kore ko te whakarāpopototanga o te mātanga wheako mahi angitu runga kaiwhakahaere-, ngā kaiwhakahaere (engari e kore e roto i te mahi ā-iwi!), Ranei te rangatira pakihi, na ia e kore e mate.
3. A ani i te ara rārangi mātanga, kitea hoapā ona kiritaki (kia mohio ki te hanga i te reira koe!), Call, ui te māngai o te ā-kounga rite ki tona mata ranei, ka ui pehea hihiri whakahaere, he aha kua puta ke i roto i te kamupene i muri i te mahi a te mātanga, me i aha ahunga.
4. Haere mōhiohio e pā ana ki te mahi o te mātanga, tauanga ana kiritaki mua i roto i te rāngai mahi, ka tāpiri whakaaro tūmatanui e tika ana.

Kua roa kua whakaakona matou pehea ki te ora, engari e kore e whakaako pehea ki te whakahaere i to ratou oraraa. Kia tamata o.

AV Bandura

Tohutoro

1. papakupu Free o ngā, ngā ariā, me ngā whakamāramatanga o te ohaoha, te pūtea me te pakihi. http://termin.bposd.ru/
2. Center mō te Mōhiohio Pakihi, oraraa totiare e Marketing Research. www.bisam.kz
3. ST RK ISO 9001-2009